We invested and it isn't working
“Our new ERP is running, but half the business still works around it.”
The ERP went live and the project team moved on. But purchasing, quality, maintenance, and finance each kept their own workarounds. Reports get rebuilt in Excel every month, and nobody fully trusts what the system says.
Request a Situation ReviewWhat you're facing
- •Modules that were licensed but never switched on.
- •Master data — items, routings, lead times, costs — that nobody owns.
- •Departments running side spreadsheets and shadow systems.
- •Month-end reports rebuilt by hand because nobody trusts the standard ones.
What it's costing you
- •License and support fees for functionality the business does not use.
- •Hours every week spent reconciling spreadsheets with the system.
- •Decisions made on numbers that do not match across departments.
- •Knowledge that lives in personal files and leaves when people do.
The questions you're probably asking
- •Is it the system, the data, the process, or the training?
- •Which workarounds actually matter?
- •Do we need a re-implementation or a reset?
- •How do we get people off their spreadsheets?
Answer these before you spend another dollar
- 1Which spreadsheets does each department rely on — and why?
- 2Who owns item, routing, and supplier master data today?
- 3Which modules are licensed but unused?
- 4Which reports get rebuilt outside the system every month?
- 5What did the original implementation leave unfinished?
How we solve it
The Exceleor Path, tailored to your situation
We find where and why the business works around the ERP, fix the ownership and data behind it, and bring functions back onto the system one at a time — without a costly re-implementation.
Discovery
Understand the problem, measure where things stand today, and agree on what success looks like.
In your situation: An ERP utilization review: modules, workarounds, master data quality, and report trust — by department.
Define the engagement path
Most organizations don't know the path. We do. A proven method, tailored to your situation.
In your situation: A prioritized reset plan targeting the workarounds that cost the most.
Training
Bring your people to a clear understanding of what is changing and why.
In your situation: Role-based training built around how each department actually works.
Implement and engage
Carry out the work jointly, with your people involved from day one.
In your situation: Data ownership, process fixes, and configuration changes delivered with your team.
Verify
Confirm the work was done and meets the requirement.
Validate
Confirm the original problem is actually solved, measured against the success measures from Discovery.
Transfer ownership
We collaborate throughout, so your team can run it without us.
In your situation: Named data owners and a governance routine that keeps the system trusted.
Sustain and grow
We stay close, check in, and catch the next need early. We're here to make sure you succeed.
What you'll have at the end
- A clear map of where and why the business works around the ERP.
- Clean, owned master data for the areas that matter most.
- Departments working in the system instead of beside it.
- More value from the system you already paid for.
Related services & tools
Situation Review
Tell us what's going on
Share the details — your plant, your timeline, what has already happened. We will reply by email with an honest assessment of where you stand and the path forward. No obligation.